A basic form of social business collaboration is now an expected feature of the modern workplace, at least in terms of the prevalence of ESN platforms like IBM Connections, Jive and Sharepoint, or chat apps like Slack and Yammer. Social networking and knowledge sharing in the enterprise has brought real improvements to internal communications and employee engagement, but in many cases it remains too unconnected to everyday working practices and processes to really change the way in which work gets done. To achieve this, and take enterprise collaboration to the next level, organisations need to integrate social business collaboration more closely with day-to-day working practices and other enterprise systems.
Read more: Enterprise Social Networks: a Higher Purpose? by Lee Bryant.